Surveys
and Questionnaires
Telephone Interviews
Conducting interviews by
telephone is usually the quickest way of getting good quality
feedback from customers and consumers.
At Survey Solutions, we have the capacity to manage up to
2,000 interviews per week. Projects include:
- Quantitative/Structured Surveys
- Tele-Depth/Qualitative
- In-Home or Business-to-Business
- International/Multi-Lingual
We also have associate telephone units
around the world, with skilled, native-speaking interviewers
specialising in telephone research, NOT telemarketing.
Our core tele-research service typically includes:
- Project Management and Questionnaire
Development
- Sample Planning, Procurement and Set
Up
- Briefing of Interview Teams
- Questionnaire Programming
- Daily Reporting of Response Levels/Interview
Status
- Datafile Compilation
- Full range of analysis and reporting
options
Online Surveys
With so much emphasis on technology
for communication and the greater, and more, widespread
use of PCs at home and in the workplace, online surveys
are becoming increasingly sophisticated and effective. At
Survey Solutions we use state-of-the-art software for online
survey design, incorporating the widest and most highly
developed range of features you will find including:
- Web survey page designs with real
impact to ensure high response levels.
- Conditional routing and randomisation
of response options to minimise the effect of order bias.
- Sound, images, and video can all
be incorporated.
- Respondents can quit the survey,
and return to complete later - at the point they left
the survey.
- Responses are all saved on a page-by-page
basis (not just at the end).
- Surveys hosted on our own SQL servers,
not reliant on third party capacity (eg. as with hosted
online survey software)
- Single survey link or unique, one-per-respondent
links that are auto-generated within the accompanying
email.
- Mass email broadcasting of invitations
to respondents (HTML and/or text format).
- Surveys available from banner links
on other web sites.
- Limited-time or continuous hosting
of your surveys.
- Reminders at regular intervals
As with all data collection methods
from Survey Solutions, the resulting data and analysis can
be delivered in a variety of ways:
- The Survey Solutions Gateway –
secure online portal.
- Fully charted and tabulated PDF or
PowerPoint reports (with or without commentary).
- SPSS/Excel data-files
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