B2B Research

We help businesses to understand the points of difference that set them apart from competitors, as well as developing and managing ongoing research to monitor customer satisfaction, engagement and loyalty levels.

Recent projects include:

Annual telephone survey monitoring customer satisfaction levels for a division of a major oil company selling oil-based products to a range of speciality users.

Depth interviews and customer satisfaction monitoring for an engineering company selling high capital value turbines to a global customer base.

Online survey amongst IT managers and users for a client providing software and IT support for document archiving.